Watch Guru Return & Refund Policy

At Watch Guru, we strive for customer satisfaction and stand behind the quality of our luxury timepieces. To ensure a smooth and hassle-free shopping experience, we have outlined our return and refund policy below.

Return Eligibility

We accept returns in the following cases:

  • The product is damaged or defective upon arrival.
  • You have received the wrong product.
  • The product is significantly different from its description on our website.

To qualify for a return:

  • The product must be unused, in its original packaging, with all tags attached.
  • An unboxing video is mandatory for return or exchange requests. Without an unboxing video, no return or exchange will be accepted.
  • Proof of purchase (invoice or order confirmation) must be provided.

Return Period

  • You must initiate a return request within 7 days of receiving your order.
  • Requests made after this period will not be accepted.

Exchange Policy

  • If you receive a damaged or defective item, you may opt for an exchange instead of a return.
  • Our customer care team will assist you in processing the exchange and ensure that a replacement is sent as soon as possible.
  • If the replacement item is unavailable, you may choose an alternative product of equal value or request a refund.

Refund Process

  • Once your return request is approved, we will provide instructions on how to send the item back.
  • After inspecting the returned product, we will initiate your refund. Please allow 7-10 business days for the refunded amount to reflect in your account.
  • Refunds will be credited to the original payment method used during the purchase.
  • Shipping fees are non-refundable unless the product arrived damaged or incorrect.

Non-Returnable Items

Certain items are not eligible for return or refund:

  • Customized or engraved timepieces.
  • Items purchased during promotional sales or clearance events.
  • Products that show signs of wear or have been altered in any way after delivery.

Policy Updates

Our return and refund policy may be updated from time to time without prior notice. We encourage customers to review this policy periodically.

For any further questions or assistance, please feel free to contact our customer support team. Our dedicated team is available to guide you through the process and ensure your satisfaction.

Thank you for choosing Watch Guru. We appreciate your trust in us!